Experience cool and comfort backed by the Genesis promise
At some point in the life of your cooling system, it will reach a point where even top-notch repairs and service can only delay its replacement, and such service becomes necessary so often that it simply makes more sense to replace it altogether.
Air conditioning systems that have seen years of hard service generally need to be replaced somewhere between years 10 and 15, so that the service-and-repair scenario doesn’t get out of hand. When your air conditioner is at that stage, we can help you find the most appropriate high-efficiency unit to satisfy the needs of your household.
Our cooling system specialist can visit your home and determine what the right sizing should be for a new cooling system, so it doesn’t run too little or too much for your actual requirements. Then you can count on expert installation, which will allow the new system to perform up to the manufacturer’s specifications, and up to the limit of its capabilities.
Our team of technicians is trained to install almost all common systems requested by our customers. However, we specialize in Mitsubishi Electric AC systems which stand out for their unmatched performance and cutting-edge technology. Renowned for precision cooling and heating, these systems offer unparalleled energy efficiency, reducing utility costs.
The versatility of Mitsubishi Electric systems allows for personalized comfort with zoning capabilities, ensuring each room maintains the desired temperature. Their whisper-quiet operation enhances the overall indoor experience. Advanced features like inverter technology further optimize energy consumption. With a commitment to innovation and reliability, Mitsubishi Electric AC systems provide homeowners with a superior and reliable solution, creating a comfortable and climate-controlled environment year-round.
Mitsubishi Electric, American Standard, RunTru by Trane, and Midea. We are a Mitsubishi Electric Diamond Preferred Contractor — the middle of their three tiers, above Diamond Contractor — and an American Standard dealer. Which brand suits your house depends on the job — we will tell you when the cheaper line is genuinely enough.
Yes. We repair and service every brand, whatever the last company put in — the badge on the front does not decide whether we can help. The four brands we install are a separate thing: those are the lines we install and warranty. What can genuinely get in the way is parts on very old or discontinued equipment, and if that is the situation we will tell you before you are into it, not after.
Yes — through Synchrony and Hearth, with plans running from 6 months to 132 months, including several at 0% APR. There is no prepayment penalty on any of the plans, so paying it off early costs you nothing extra. Real monthly figures for your project size are on the financing page; they are calculated from the actual plan terms rather than estimated.
Yes — replacing a furnace, heat pump or air conditioner is mechanical work and needs a permit in every jurisdiction we serve. Which office issues it depends on your address, not just your mailing city. Each incorporated city runs its own — Monroe, Snohomish, Lake Stevens, Everett, Sultan, Gold Bar and Duvall all issue their own mechanical permits — while unincorporated addresses go through Snohomish County PDS or King County, and Index and Skykomish issue their own. Tell us your address and we will tell you which one applies to you.
Whatever a load calculation says — not what is there now, and not square footage times a rule of thumb. A proper Manual J load calculation accounts for insulation, window area and orientation, air leakage, ceiling height and your actual design temperature. It matters more than people expect: an oversized system short cycles, never runs long enough to even out temperatures or pull humidity, wears its compressor out faster, and costs more to buy. “The old one was a four-ton so we will put in a four-ton” is how an original sizing mistake gets inherited for another twenty years.
Fifteen to twenty years is normal for a maintained system in this climate, and our conditions are gentler than most of the country — no long stretches of extreme heat or deep cold to work against. Two local exceptions. Near the water in Everett, salt air is hard on outdoor coils and shortens the outdoor unit specifically. Up the valley, snow load and drifting mean a unit that sits too low spends part of the winter buried, which is a mounting-height question at install time, not a repair later.
Less than a salesperson in Phoenix would tell you. SEER2 measures cooling efficiency, and our cooling season is short — so the payback on a very high SEER2 number is slow here, because you are buying efficiency for weeks of the year rather than months. HSPF2, the heating figure, is the one that matters in this climate, along with how the system behaves at low temperatures. Federal minimums already set a floor; the money is usually better spent on correct sizing, sealed ducts and a variable speed or two-stage system that runs long and quiet than on chasing the top of the efficiency chart.
Four things, in this order. Thermostat set to COOL with the setpoint actually below room temperature. The air filter, because a clogged one restricts airflow enough to freeze the indoor coil solid. The breaker, since indoor and outdoor units are often on separate ones and only the outdoor one has tripped. Then go outside and confirm the outdoor unit is actually running and its coil is not blocked by grass clippings or blackberry. If air is moving but it is not cold, or if you find ice on the refrigerant lines, switch to fan-only to let it thaw and call — running a system with a frozen coil damages the compressor.
Two separate things, and it is worth knowing which is which. The manufacturer covers the parts, and that term comes from Mitsubishi Electric or American Standard rather than from us — registration is usually required, and we handle it. The labor warranty is ours: one year on any install, and ten years if you are on one of our maintenance plans. That is the honest reason the plans exist. A part being free does not help much when the labor to fit it is not, and the plan is also what keeps the manufacturer's parts coverage valid, since most warranties require documented annual maintenance. See our maintenance plans.
Repairs, maintenance, or a new-system walkthrough — schedule in a few taps or give us a call.